Terms & Conditions

T&C’s, The legal bits…

We’re KOH-SAMUI-FARMACY.com, a company registered in Thailand. Our HQ is at 141/50 Moo 6, Bophut, Koh Samui, 84320 Thailand.

When you shop with us (or access our services, websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info.

Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About you

To shop with us, you need to:

• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offense – get in touch with Customer Care and they’ll be happy to speak to you about it.

There’s a lot going on here at KOH SAMUI FARMACY HQ and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

We work our best to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

Get in touch with Customer Care if you have any issues or questions.

Returns and refunds

Please note, products marked as Sale are not eligible for return or refund.

Returning an unwanted item

Sorry, for safety and hygiene reasons, we don’t accept returns for unwanted items after you have received and opened the delivery box. Unwanted products must be returned in the original delivery box unopened using the same delivery company. Return of an opened delivery box will be refused.

Proof of postage

We strongly recommend you get proof of postage and follow our returns process. Our returns address is: 

MAREMAAN Co. Ltd, 141/50 Moo 6, Bophut, Koh Samui, 84320 Surat Thani, Thailand.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).

At KOH SAMUI FARMACY, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Legal stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our T&C’s) at any time.

These terms and our dealings with you are subject to Thai law and the exclusive jurisdiction of the Thailand courts.